Can I update/cancel at any time?
Zenus typically allows for change or cancellation requests up to 24 hours before your event. However, most of the times our partners handle all payments, therefore, we cannot make guarantees regarding refunds.
How fast of an internet connection do I need?
The venue internet connection can affect the speed of the face recognition service. We recommend you have access to a private network with a minimum of 300Kbps upload/download speed and a maximum of 50ms ping per device connected to our service. To increase reliability and offer you peace of mind, we can also ship servers to the event venue. This way, the processing will happen locally with the cloud servers being available as a backup. We have found this to work extremely well in real life.
How many check-in stations should I use?
It depends on your requirements and the check-in workflow you would like to implement. One of the greatest benefits of using face recognition is that it reduces user actions and thus significantly increases the speed of check-in. If you follow our instructions, you will be able to get a throughput of approximately 500 attendees per hour. Each event is different so please feel free to reach out and tell us more about your needs.
How do I setup the check-in stations?
This can vary depending on the devices and registration provider you are going to use. However, here are some general guidelines which could help you have a successful event!
- Stable, high-speed internet connection (especially if you are not leveraging our on-premise servers option)
- Good lighting conditions (no background lighting)
- Camera placement to capture the attendees’ faces from a good angle
- Pre-event system testing (ideally a few days before the event starts)
Is on-site support included?
Our solution is intuitive and easy to use. Pre-event training and on-site support are typically handled by our partners who are ready to help you. Nevertheless, we are always happy to take any questions you may have with respect to the face recognition service. If on-site support is requested or required by you, it is billed separately.
How do delegates provide their image in the first place?
During the regular online pre-registration, the attendees can optionally submit their picture and opt-in for face recognition. That is, after filling out their personal information, they can take a selfie or upload their professional headshot.
What size of event can Zenus handle?
Zenus can handle any event size. Our strength is large scale deployments, but we welcome any opportunity to showcase our technology and help you impress and excite your attendees!