Are there any additional costs?
Yes. Our face recognition service is integrated within the registration platforms of our channel partners. The cost to access their service is not included but it is usually small or even free.
Moreover, we do not provide the hardware because many event planners prefer using their own devices. If you do not have enough devices, we have a designated vendor who can rent you tablets/laptops at an affordable price.
Finally, even though our solution is very intuitive and easy to use, onsite support is typically billed separately.
Can I update/cancel at any time?
You can change or cancel the requested service typically up to one day before the event. Since all payments go through our resellers, we cannot guarantee that you will receive your money back if you cancel or downsize.
How accurate are your algorithms?
Our face recognition service is more than 99% accurate. We go to great lengths in order to test and evaluate each of our algorithms in real life so that we can ensure you will receive a great service. Moreover, we work closely with our channel partners to develop workflows that mitigate all risks and offer you peace of mind.
How fast of an internet connection do I need?
We usually recommend that each device should have access to a private network with at least 3Mbps upload speed. Nevertheless, our service will still be accessible with lower internet connections but just not as fast.
How long does it take to recognize a person?
Our system can identify people as quickly as you can recognize your best friend! Just be sure to talk to us so everything goes smoothly. Specifically, the still images service requires less than a second to return a result after making a request. The live stream service can work with video up to 10 frames per second.
How many check-in kiosks should I use?
If you are using the live stream service, we recommend one check-in kiosk per 300 attendees. If you are using the still images service, we recommend one check-in kiosk per 150 attendees. Each event is different so please feel free to reach out and tell us more about your needs.
How to set up the kiosks?
Setting up varies depending on the registration platform that you are using and the type of check-in at hand. There are some general guidelines which could help you have a successful event. For example, it is vital to make sure that the internet connection is stable. Moreover, we recommend activating the system before the event starts and check that everything works. Finally, good lighting and capturing people’s faces from a good angle can improve the accuracy.
Is support included?
Most support is typically handled by our channel partners who are trained and ready to help you. Nevertheless, we are always happy to take any questions you may have with respect to the face recognition service.
Our solution is very intuitive and easy to use. Nevertheless, we can provide onsite support which is typically billed separately.
What happens with the images and data?
We firmly believe that convenience and security do not have to compromise privacy. To safeguard your data, we use compliant cloud service providers and use strict security protocols. Specifically, we never receive personally identifiable information such as names and emails. Instead, your registration platform will send us anonymized images which are fully encrypted. Our servers will extract the face geometries and instantly delete them. It is impossible to reconstruct the original images. Finally, after your event, all of the face geometries are also deleted.
What if an attendee does not want to use face recognition?
We care a lot about privacy and we have established strict security protocols which safeguard all data. Nevertheless, we understand that some attendees might not feel comfortable using face recognition yet. Therefore, our service is opt-in only and it can work in parallel with existing solutions. It only takes a fraction of your attendees to opt-in in order to benefit from a smoother event check-in.
What is a small/medium/large event?
Each event is unique so the three plans described above provide an estimated cost. A small event typically includes less than 500 attendees whereas a medium event will have up to 1,000 guests. We consider an event large if it has 3,000-5,000 attendees or more.
What is the difference between still images and live stream?
The still images service requires the attendee to stand still and capture a picture before getting identified by our system. Since more interactions (i.e., clicks/taps) are required, this can slow down the process. The live stream service will allow you to identify attendees as they walk by the check-in kiosk. You will not even need to bother them but you may greet them by name and make them feel special!
What is your refund policy?
Our refund policy may be different than our resellers from whom you purchase the service. Please check with your provider.